FAQs

Bark Collar Frequently Asked Questions

Function & Training Modes
Detection & Accuracy
Battery & Charging
Waterproof & Durability
Fit & Compatibility
Safety & Comfort
Shipping & Delivery
Returns & Warranty
Other Questions?

Function & Training Modes

What training modes do the collars offer?

Options include sound, vibration, and static electricity; 3 or 5 adjustable levels.

Do they require a remote control?

Some are auto-detect (no remote); others have a 1000ft remote with real-time control.

Detection & Accuracy

Can the collars distinguish dog barks from noise?

Yes, equipped with sound wave recognition chips to reduce false triggers.

Battery & Charging

How long does the battery last?

Up to 3 weeks of continuous use after a 2-hour USB fast charge.

Does the remote have a battery indicator?

Yes, remote models feature an LCD screen showing battery level and mode.

Waterproof & Durability

Are the collars waterproof?

Yes, IP67 rating or waterproof design for rainy-day and outdoor use.

Fit & Compatibility

Do the collars fit all dog breeds?

Adjustable collars suitable for various dog breeds and sizes.

Safety & Comfort

Are the collars safe and gentle?

No discomfort from traditional shocks; some use vibration/sound only, with anti-accidental touch.

Shipping & Delivery

How long will it take to receive my order?

The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Terms page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.

Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey. You can also log in to your account to view order status.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging.  We cannot accept returns on used bark collar for safety and sanitation reasons. Initiate a return by [email protected] our support team.

My bark collar arrived damaged. What should I do?

We rigorously quality-check all products, but defects can rarely happen. Please contact our After-Sales Support team immediately at [email protected] with your order number and photos of the issue. We will swiftly send a replacement or provide a refund.

Other Questions?

Have a question we didn't answer here? Reach out to our team and we'll get back to you as soon as we can!

Please email us at [email protected] for all other questions.